Terms of service
The Pure Stock Company
Premium frozen cooking stocks
These Terms of Service govern your use of our website and purchase of our premium frozen cooking stocks. By visiting our site or purchasing from us, you agree to be bound by these terms. Please read them carefully before placing an order.
Your UK Consumer Rights
These terms don't affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and distance selling regulations. You're always protected when products are faulty or don't match their description.
1. Overview
This website is operated by The Pure Stock Company. Throughout the site, the terms "we", "us" and "our" refer to The Pure Stock Company. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.
Important: Our frozen cooking stocks are perishable goods and are subject to specific terms regarding storage, delivery, and returns as outlined in our Refund Policy.
2. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least 18 years old or that you have the consent of a parent or guardian to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to UK consumer protection laws).
You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
3. Product Information & Delivery
Our frozen cooking stocks are:
- Packaged and frozen immediately after production
- Shipped frozen throughout the UK
- Subject to availability and seasonal variations
- Delivered according to our Shipping Policy terms
Storage Instructions: Upon delivery, products should arrive frozen and must be stored in a freezer immediately. If products have defrosted during transit, they should be refrigerated and used within 24 hours - do not refreeze.
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display will be completely accurate.
4. Distance Selling & Consumer Rights
Under UK distance selling regulations, you have specific rights when purchasing online:
Right to Cancel: Normally you have 14 days to cancel your order. However, perishable goods (including our frozen stocks) are exempt from this cancellation right under regulation 28 of the Consumer Contracts Regulations 2013.
You still retain full rights under the Consumer Rights Act 2015 if goods are:
- Not of satisfactory quality
- Not fit for purpose
- Not as described
For full details on returns and refunds, please see our Refund Policy.
5. Payment & Billing
We accept the following payment methods through Shopify Payments:
- Visa and Visa Debit
- Mastercard and Debit Mastercard
- American Express
- Discover and Diners Club
- Digital wallets: Apple Pay, Google Pay, Samsung Pay
- Most national debit cards co-badged with Visa or Mastercard
You agree to provide current, complete and accurate purchase and account information. We reserve the right to refuse any order and may limit quantities purchased per person or household.
Price Changes: Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.
6. Data Protection & Privacy (GDPR)
We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. When you place an order, we collect:
- Contact information (name, email, phone number)
- Delivery address
- Payment information (processed securely by Shopify)
- Order history and preferences
Your Rights: You have the right to access, rectify, erase, or restrict processing of your personal data. You also have the right to data portability and to object to processing.
We use your data solely for:
- Processing and fulfilling your orders
- Communicating about your orders
- Improving our products and services
- Compliance with legal obligations
We do not share your data with third parties except as necessary for order fulfillment (delivery companies) or legal compliance.
7. Prohibited Uses
You are prohibited from using the site or its content:
- For any unlawful purpose or to violate any UK laws
- To infringe upon intellectual property rights
- To submit false or misleading information
- To harass, abuse, or discriminate against others
- To transmit viruses or malicious code
- To collect personal information of others
- For commercial resale without written permission
8. Limitation of Liability
We provide our service "as is" without warranties beyond those required by UK law. Our liability is limited as follows:
Important: Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be limited by UK law.
For matters not covered by statutory protections, our liability is limited to the value of the products purchased. We are not liable for indirect or consequential damages.
Given the perishable nature of our products, we strongly recommend immediate proper storage upon delivery.
9. Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
UK consumer protection laws, including distance selling regulations and consumer rights legislation, take precedence where applicable.
10. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date.
Your continued use of our website after changes are posted constitutes acceptance of the new terms. We recommend reviewing these terms periodically.
Contact Information
Questions about these Terms of Service should be sent to us using the contact details below:
The Pure Stock Company
Thorverton
EX5 5LS
Devon, United Kingdom
Email: hello@purestockcompany.co.uk
Phone: 07825 769356 or 07981 141969