Contact information
The Pure Stock Company
We're here to help with any questions
Get in touch with us about your orders, our premium frozen cooking stocks, or any questions you might have. We aim to provide excellent customer service and are always happy to help.
Primary Contact Methods
Response Time: Within 24 hours
Best For: General enquiries, order questions, product information
Hours: Monday-Friday, 9am-5pm
Best For: Urgent delivery issues, immediate assistance
Delivery Issues: If you have an urgent delivery problem (such as missing items or damaged packaging), please call us immediately during business hours for the fastest resolution.
When Contacting Us
To help us assist you quickly, please include the following information when contacting us:
Order Enquiries
• Your order number
• Date of purchase
• Delivery address
• Description of the issue
Product Questions
• Which products you're interested in
• Quantity needed
• Delivery postcode
• Any dietary requirements
Photos Help: For delivery or product quality issues, including photos with your message helps us understand the situation and provide faster assistance.
Social Media Contact
You can also reach us through our social media channels. We regularly check messages and comments:
@the_pure_stock_co - Send us a DM
@PureStockCo - Message us
YouTube
The Pure Stock Company - Comment on videos
Response Times: We check social media regularly, but for urgent order issues or time-sensitive matters, email and phone will get you faster assistance.
Business Address
The Pure Stock Company
Thorverton
EX5 5LS
Devon, United Kingdom