Refund policy

Last updated: May 2026

This Refund Policy describes how The Pure Stock Company (the "Company", "we", "us", or "our") handles returns and refunds for products purchased from the-pure-stock-company.myshopify.com (the "Site"). At The Pure Stock Company, we're committed to providing top-quality frozen cooking stocks. If there's an issue with your order, we're here to help! As our products are perishable frozen goods, specific conditions apply to returns and refunds.

Please read this Refund Policy carefully.

Changes to This Refund Policy

We may update this Refund Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Refund Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Your Consumer Rights

This policy doesn't affect your statutory rights under UK consumer law. You're always protected if products are faulty or don't match their description.

When We Can Offer Refunds or Replacements

We can help with:

  • Products that arrived damaged, defective, or not of satisfactory quality
  • Wrong products delivered or products that don't match their description
  • Products that aren't fit for their intended purpose
  • Orders that never arrived due to an error on our end

When We Can't Offer Refunds

As frozen cooking stocks are perishable goods, we cannot offer refunds for:

  • Taste preferences or change of mind after delivery
  • Products not stored properly after delivery
  • Delivery issues due to incorrect address provided
  • Items left in designated safe places that are subsequently stolen or damaged

How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

  • Contact Us Immediately. Email us at

    hello@purestockcompany.co.uk


     or call 07825 769356 as soon as possible after discovering the issue.
  • Provide Details. Include your order number, a clear description of the issue, and photos if possible. This helps us process your request quickly.
  • We'll Process Your Request. Approved refunds will be processed within 14 days using the same payment method you used for your original purchase.

Contact

Should you have any questions about our refund practices or this Refund Policy, please call or email us:

The Pure Stock Company
Email: hello@purestockcompany.co.uk

Phone: 07825 769356

Thanks for choosing The Pure Stock Company - we appreciate your support!