PRIVACY POLICY

 

At The Pure Stock Co we respect and value your privacy and will only use your personal data in a fair and lawful manner according to the General Data Protection Regulation.

 

This policy sets out the basis upon which we will collect and process your personal information.

 

We may update this privacy statement as required and are not under obligation to email you each time. It will always be available to view at the foot of our website www.purestockcompany.co.uk

 

The controller of the information we process is:

The Pure Stock Company

Thorverton

EX5 5LS

Devon

 

Email: purestockcompany@gmail.com 

Website: www.purestockcompany.co.uk

 

WHAT PERSONAL DATA DO WE COLLECT?

We collect your personal data via our website, social media accounts, email and over the telephone. It will only be collected with your prior consent. The information we will request can be categorised as:

 

Enquiry:

Personal Information – your full name.

Contact Information – your full address, telephone numbers and email address.

Marketing Consent – we ask if you would like to receive our marketing.

 

Purchasing:

We would request details listed above and the following:

Payment Information – debit or credit card details.

 

Other:

Transactional Information – a record of payments made to or received to our company.

Order History – a record of the products you have purchased over time.

Website Usage – data about your usage of our website services.

Consents – any permissions that you provide us with, this may relate to contact preferences, or permissions passing details onto third parties.

Social Media Information – comments made on discussion forums, blogs, social media in connection with our products and services.

 

FOR WHAT PURPOSE DO WE COLLECT THIS DATA?

We collect and process your personal data in order to facilitate our service to you effectively and in a timely manner. This includes responding to an enquiry, fulfilling an order or to supply latest information about our products or services. We also collect data for internal record keeping and on-going review and improvement of our services.

If you are ordering stocks on behalf of someone else, you will need to provide personal information on their behalf and you will need to obtain their consent to do so or alternatively, ask them to contact us to give us their details themselves.

The General Data Protection Regulation states that we are only allowed to use personal information if we have a genuine reason to do so. This may on occasion include providing it to third parties outside of The Pure Stock Company.

 

We would only do so when there is a valid business reason and it is in your best interest:

• To deliver a product you have requested.

• When it is our legal duty.

• When you consent to it for marketing purposes.

Where you are an existing customer or have previously requested information on products or services, we may use your personal information to tell you about relevant products and offers. You can opt out at any time by clicking unsubscribe on any email communications we send to you.

However, we may still use email to provide you with information related to your orders, statements, legal notices and other important information such as changes to our existing products and services to ensure best service and that we meet any legal obligations to you.

 

HOW DO WE COLLECT YOUR DATA?

We will collect your data in a number of different ways, depending on how you choose to interact with us.

 

Website

When you contact us or order online directly through our website or use a voucher, you will need to tell us some basic personal information required to enable us to contact you or fulfil your order.

Our website uses cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Cookies allow us to distinguish you from other users of the website, helping us to provide you with a good experience when you browse our website and also allowing us to improve our website.

 

Telephone, Email, Social Media

When you contact us via phone, email or social media (Facebook, Instagram, Twitter, Pinterest) for an enquiry or to place an order for our products we will ask for your personal details necessary to fulfil your request. If you contact us via social media, we would ask you to send your email via a direct message. We use social media to identify people similar to our current customers. This is the most cost-effective way for us to reach out to potential new customers and promote what we do. As a customer of a social media accounts you can consent to or opt out from their marketing by updating your communication preferences in your account.

 

In Person

When you attend a demo or event, we may ask you for personal details to fulfil our services – such as asking for your name, address and email to add you to our database or to complete a feedback survey. If you come to our premises in person to enquire about or purchase our products we will ask for your personal details necessary to fulfil your request.

 

WHO DO WE SHARE YOUR DATA WITH?

Most personal data is held on our own systems and databases on secure servers based in the UK. Sometimes we share your data with trusted third parties, only in accordance with the legal basis set out by GDPR (to fulfil a service, when you consent and if we have a legitimate interest). We only provide third parties with the information they need to perform the exact service we specify in our contract with them. We use the following third parties and consider the security of their service to be good quality:

• Mail Chimp

• APC Delivery

 

The third party will have their own privacy policy on their website and we would encourage you to read it.

 

HOW LONG DO WE KEEP YOUR DATA?

We will keep your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless we are required or permitted by law to retain that information for longer than this.

 

We will need to keep your personal information for as long as you are a customer of The Pure Stock Company. After your relationship with this company ends, we may keep your data for up to 5 years in order to maintain records according to rules applied to us by HMRC.

 

If we should need to keep your data for longer than 5 years for regulatory or legal reasons we will continue to ensure that your privacy is protected and we will only use it for the specified reasons. 

 

YOUR RIGHTS

We will ask you for your consent to use your data for marketing purposes and to keep you informed of future events, products and offers relating to our business. This will be your name and email address only.

You have the right to ask us not to process your data for marketing purposes.

You have the right to request access to all the information we hold about you.

You have the right to ask us to erase all the personal information we have about you.

To exercise any of your rights please contact us at purestockcompany@gmail.com or call 07825 769356 and we will deal with your request immediately.

 

CONTACT

If you have any questions or concerns about this Privacy Policy or how we use your personal information, please contact us at The Pure Stock Company.

Tel: 07825 769356

Email: purestockcompany@gmail.com